Privacy Policy

1. Introduction

At Townlink Limited, your privacy is a priority. This Privacy Policy outlines how we collect, use, and protect your information when you use our services.

2. Information We Collect

We collect minimal information to provide our services, which includes your MSISDN (mobile number), subscription/billing status, and basic usage data. We do not require account creation.

3. How We Use Your Information

Your information is used strictly to activate and bill your subscription, deliver SMS/USSD messages related to the service, prevent fraud, and generate aggregate reporting.

4. WhatsApp Business Platform

Any data used in connection with the WhatsApp Business Platform is for internal use only. We rely on aggregated stats and ensure that no personal subscriber data is exposed in our reports.

5. How We Share Information

We share information only with your Mobile Network Operator (MNO), trusted data processors (such as hosting and messaging providers), and legal authorities when required. We do not sell your personal data.

6. Data Retention

We retain your data only for as long as necessary to provide the service and fulfill legal obligations.

7. Security

We implement reasonable technical and organizational measures to protect your information. However, no digital transmission or storage method can be guaranteed to be absolutely secure.

8. Your Choices

You have the right to unsubscribe from our services at any time, which halts further data collection regarding active usage.

9. Children's Privacy

Our services are intended only for users who are 18 years of age or older. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes become effective immediately upon posting.

11. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us:
Townlink Limited
4th Floor, The Arch Place, Nyangumi Rd, Nairobi
Phone: +254 706 200 857
Email: info@townlink.co.ke